Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Dream Home Care LLC ("we," "us," or "our") is a Pennsylvania limited liability company providing in-home care services in the Commonwealth of Pennsylvania. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and safeguarding of information collected through our website dreamhc.net and in the course of providing our services.

2. Information We Collect

Information You Provide

• Contact information: Name, phone number, email address, and mailing address when you submit a contact form or request a consultation.
• Employment information: For caregiver applicants, we collect employment history, qualifications, certifications, and background check authorization.
• Client intake information: Information about care needs, medical conditions, and emergency contacts collected during the intake process via secure channels (not through this website).

Information Collected Automatically

Our website does not use cookies, analytics trackers, third-party scripts, or any external tracking technologies. We do not collect browsing behavior data. Basic server access logs (IP address, date/time, pages requested) may be retained by our hosting provider solely for security and operational purposes.

3. How We Use Your Information

We use personal information exclusively to:

• Respond to inquiries and consultation requests.
• Evaluate caregiver employment applications.
• Coordinate and deliver in-home care services.
• Process payroll and billing through HHAexchange.
• Comply with applicable federal and state laws, including HIPAA.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service partners: We use HHAexchange for Electronic Visit Verification (EVV), scheduling, and billing. Data shared with HHAexchange is governed by their privacy practices and our Business Associate Agreement (BAA) in compliance with HIPAA.
• Legal obligations: We may disclose information when required by law, regulation, court order, or governmental authority.
• Protection of rights: We may disclose information to protect our legal rights, safety, or property.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information, including:

• All Protected Health Information (PHI) is handled through secure, HIPAA-compliant systems — never through public web forms.
• This website is locally hosted with no third-party dependencies, external scripts, or tracking code.
• Staff receive ongoing training on privacy practices and HIPAA compliance.

6. Your Rights

Pennsylvania residents have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.

To exercise any of these rights, contact us using the information below.

7. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date.

9. Contact Us